The rise of fake guest reviews in hotels: A hidden tactic for compensation
Platforms like TripAdvisor , Booking.com , and Google Reviews shape travelers’ decisions more tha…
Showing posts with the label REVIEWS
Guest Expectations: The hidden factor behind every review
Vassilios Canellos
In an era where online reviews make or break company reputations, from restaurants and hotels to s…
5 nice ways to raise your Hotel's online review scores
Hellenic Hotels Team
Raising your hotel's online review scores is crucial for improving your reputation and attracti…
7 Restaurant Review Sites Owners Need to Monitor
Hellenic Hotels Team
In today’s digital-first world, restaurant reviews can make or break a business. With 93% of diners…
How Hotel Staff Really Feel About You
Hellenic Hotels Team
When you book a hotel room, you might think your requests are straightforward – perhaps asking for …
How to Get More Positive Reviews
Hellenic Hotels Team
In today’s digital landscape, online reviews can make or break a business. Whether you're runni…
The Silent Dissatisfaction: Why Customers Choose Not to Complain
Hellenic Hotels Team
It's widely accepted that most dissatisfied customers choose to remain silent and not express t…
Recognize Signs of Customer Discontent: How to Prevent Customer Loss
Hellenic Hotels Team
Customers are on average disappointed by 25% of their purchases. In other words, one out of every f…