When you book a hotel room, you might think your requests are straightforward – perhaps asking for extra towels, a room with a view, or a later checkout. But have you ever wondered what hotel staff really think about you based on your room requests?
Understanding this could not only enhance your hotel experience but also reveal insights into what makes a “good” guest. Let's delve into how your room requests influence the way hotel staff perceive and interact with you.
1. Extra Towels and Toiletries: The Clean Enthusiast
If you're requesting extra towels, soap, or shampoo, staff often assume you prioritize cleanliness and self-care. This kind of request is typically seen as low-maintenance and straightforward. Hotel staff appreciate guests who ask in advance or make these requests politely, as they can plan their supplies better.
Pro Tip: Ask for these items at check-in or by calling reception shortly after you arrive to ensure you get what you need without additional trips by the housekeeping team. {alertInfo}
2. Late Check-Out: The Relaxed Traveler
Late check-out requests are common, and how they’re received often depends on how busy the hotel is. If you’re at a full-house hotel on a Saturday, this request might cause some friction among staff, who need to prepare rooms for incoming guests. However, if politely made and with a reason – like a late flight – most hotel staff will do their best to accommodate.
Staff Perception: Guests requesting late check-out are often viewed as respectful and relaxed travelers. A courteous ask goes a long way, while guests who demand a late check-out without flexibility can be seen as slightly entitled. {alertInfo}
3. Room Upgrade Requests: The Aspirational Traveler
Who doesn’t love a free room upgrade? Many guests ask for upgrades, and staff are accustomed to hearing the request. If it’s off-season or the hotel has low occupancy, staff may grant it willingly. However, guests who push for upgrades without a valid reason – or who expect a suite for the price of a standard room – might be seen as unrealistic or high-maintenance.
Staff Perception: Polite, optimistic requests are well-received, but guests who persistently demand upgrades without willingness to pay can come across as entitled.{alertInfo}
4. A Quiet Room Away from the Elevator: The Light Sleeper
Requesting a quiet room away from elevators, ice machines, or high-traffic areas often signals to hotel staff that you value peace and a good night’s sleep. Most staff understand these requests and do their best to honor them, as long as room availability permits.
Staff Perception: These guests are seen as respectful and understanding. In most cases, a little flexibility on room options can work wonders for both sides.{alertInfo}
5. Special Requests for Amenities (Like a Mini-Fridge or Microwave): The Home Comfort Seeker
Guests who request additional amenities like a mini-fridge, microwave, or specific pillows usually seek a bit of home comfort. Staff understand this, especially when guests have dietary needs, travel with children, or stay for extended periods. However, last-minute requests for these amenities can create challenges, as not every room may be equipped to meet them.
Staff Perception: If guests are respectful and understanding, staff are often more than willing to fulfill such requests. They appreciate the proactive approach of guests who ask early, rather than waiting until they’re in the room to request additional amenities.{alertInfo}
6. Pet-Friendly Requests: The Animal Lover
Many hotels now cater to pet owners, and those who book pet-friendly rooms or inquire about pet accommodations usually receive a warm welcome. Staff appreciate when guests ask ahead and follow pet policies, as this helps keep rooms prepared and safe for both guests and furry companions.
Staff Perception: Guests with pets who comply with pet policies are usually seen as responsible and caring. Conversely, guests who bend the rules or disregard pet restrictions may be considered inconsiderate.{alertInfo}
7. Requests for a Scenic View or Balcony: The Experience-Oriented Guest
A view of the beach, city skyline, or mountains can elevate a hotel experience, so guests who request scenic rooms are often seen as experience-oriented. Staff understand the allure of a good view and appreciate guests who make these requests politely. It’s especially helpful if the request is made at booking, as certain views may be limited and high in demand.
Staff Perception: Polite requests for a scenic room are usually well-received, especially when guests understand that not all rooms offer premium views. Unrealistic expectations can be a turnoff, however, especially during peak seasons.{alertInfo}
8. Frequent Room Service Orders: The Luxury-Seeker
Guests who frequently order room service or request special meals tend to be viewed as luxury seekers. While room service is part of the experience, hotel staff sometimes see overly demanding or frequent orders as signs of high maintenance.
Staff Perception: Politeness and tipping go a long way in establishing goodwill. Frequent room service orders are typically seen as normal – but requests at odd hours, or lack of tipping, can make a less positive impression.{alertInfo}
9. Requesting Specific Room Temperatures: The Comfort-Conscious Traveler
Asking for temperature adjustments or even extra blankets signals to staff that you prioritize comfort. Hotel staff are accustomed to this and generally find it a straightforward request. However, guests who repeatedly call for temperature changes may be viewed as overly particular.
Staff Perception: Staff generally appreciate that guests want to feel comfortable, though excessive requests can stretch patience.{alertInfo}
10. Custom Celebrations (Birthdays, Anniversaries): The Festive Guest
Guests celebrating special occasions often request decorations, cakes, or champagne to enhance their experience. Staff generally enjoy going above and beyond for these guests, who usually bring a festive and positive energy to the hotel. Many hotels even have special protocols for celebrations, offering complimentary items to make guests’ stays memorable.
Staff Perception: These guests are usually seen as upbeat and appreciative. They also often provide feedback, which is helpful for hotels wanting to improve their service.{alertInfo}
Final Thoughts: What Hotel Staff Want You to Know
Hotel staff want to make your stay as enjoyable as possible, and most requests are seen as reasonable and easy to accommodate. The key to a successful hotel experience lies in making your requests politely, understanding limitations, and showing appreciation. Remember that hotel staff work hard behind the scenes to keep things running smoothly, so a little kindness goes a long way in ensuring you have an exceptional stay – and leave a great impression on the staff.